Privacy Policy

This notice outlines how we process (collect, use, share, transfer) and store your information. Please share this notice with all parties related to your insurance arrangement. If you have provided information about someone else, you are deemed to have their permission to do so.

For further information, you can email info@landlordpropertyinsurance.co.uk or write to us at:
Landlord and Property Insurance Services, 10–12 Queens Road, Portishead, Bristol, BS20 8HT.

Use of Information

Landlord and Property Insurance Services, a trading name of Skreen Financial Services Ltd, will treat your personally identifiable information strictly in accordance with The General Data Protection Regulation (GDPR) 2018.

Data Controller and Data Processor

We will ensure that your data is processed lawfully, fairly, and transparently, with appropriate security measures in place to protect against unauthorized or unlawful processing, accidental loss, destruction, or damage.

We operate strictly in accordance with contracts we have with our suppliers (e.g., insurance companies, software providers) as required by GDPR 2018.

Lawful Basis

Collecting Information About You

We may collect the following personal data:

• Name, address, contact details, and date of birth.
• Identifiers (e.g., IP address).
• Sensitive information (e.g., health details, criminal convictions, credit history).

This data may be collected directly from you or from third-party sources (e.g., public records, claims management firms, or credit reference agencies).

Using Information About You

We use your information:

• To provide you with insurance quotations and policies.
• To administer your insurance arrangement, including claims.
• To comply with legal obligations (e.g., fraud prevention).

Where required, we may also use your information for justifiable purposes such as regulatory compliance or auditing.

Sharing Your Information

We may share your information with selected third parties, including:

• Insurers, claims management firms, or premium finance providers.
• Regulatory bodies for compliance purposes.

We will not share your personal information without ensuring necessary safeguards are in place, unless required by law.

Retention of Information

We retain your information only as long as necessary to provide our services or comply with legal obligations, typically for a minimum of seven years after the cessation of a product or service.

We regularly:

• Review the retention period for your information.
• Securely delete or archive outdated information.

Sensitive Data

We may process sensitive data, including:

• Health conditions.
• Criminal or motoring convictions.
• Racial or ethnic origin or religious beliefs.

This is done only when necessary for providing insurance services or complying with legal obligations.

Use and Storage of Information Overseas

We do not knowingly transfer or process your information outside the UK or EEA. If compelled to do so (e.g., by an insurer outside the UK or EEA), we ensure compliance with GDPR and take reasonable steps to safeguard your data.

Cookies and Website Use

Our website uses cookies to enhance your browsing experience, in accordance with the Privacy and Electronic Communications Regulations (PECR) 2011. You will be informed of this when you visit our website and have the option to accept cookies.

Your Rights

You have the right to:

• Request a copy of your personal information.
• Rectify inaccurate or incomplete information.
• Request deletion of your personal data when it is no longer needed.
• Restrict the processing of your data.
• Object to certain uses of your personal information.
• Withdraw consent at any time.
• Complain to the Information Commissioner’s Office (ICO).

To request your data or exercise your rights, contact us directly. We can provide data in an accessible format, such as CSV.

Marketing

We will only contact you for marketing purposes with your explicit consent. This may include information about:

• New products or services.
• Competitions and rewards.

You can withdraw your consent at any time without penalty by contacting us or using the “unsubscribe” option provided.